This glossary section is provided to help you understand terms that are used frequently by the Service Benefit Plan. Before making a final decision, please read the Service Benefit Plan brochure (RI 71-005). All benefits are subject to the definitions limitations and exclusions set forth in the Federal brochure.
You can jump to a participating retail pharmacies by clicking the starting letter below:
Definitions of terms used by the Service Benefit Plan
An injury caused by an external force or element such as a blow or fall that requires immediate medical attention, including animal bites and poisonings. Note: Injuries to the teeth while eating are not considered accidental injuries. Dental care for accidental injury is limited to dental treatment necessary to repair sound natural teeth.
The period from entry (admission) as an inpatient into a hospital (or other covered facility) until discharge. In counting days of inpatient care, the date of entry and the date of discharge count as the same day.
An authorization by the enrollee or spouse for us to issue payment of benefits directly to the provider. We reserve the right to pay you, the enrollee, directly for all covered services.
January 1 through December 31 of the same year. For new enrollees, the calendar year begins on the effective date of their enrollment and ends on December 31 of the same year.
The Blue Cross and Blue Shield Association, on behalf of the local Blue Cross and Blue Shield Plans.
A collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's health needs through communication and available resources to promote quality, cost-effective outcomes (Case Management Society of America, 2002). Each Blue Cross and Blue Shield Plan administers a case management program to assist Service Benefit Plan members with certain complex and/or chronic health issues. Each program is staffed by licensed healthcare professionals (Case Managers) and is accredited by URAC. For additional information regarding case management, call us at the telephone number listed on the back of your Service Benefit Plan ID card.
Coinsurance is the percentage of our allowance that you must pay for your care. You may also be responsible for additional amounts.
A copayment is a fixed amount of money you pay when you receive covered services.
Any surgical procedure or any portion of a procedure performed primarily to improve physical appearance through change in bodily form, except for repair of accidental injury or to restore or correct a part of the body that has been altered as a result of disease or surgery or to correct a congenital anomaly.
Cost-sharing is the general term used to refer to your out-of-pocket costs (e.g., deductible, coinsurance and copayments) for the covered care you receive.
Services we provide benefits for, as described in this brochure.
Treatment or services, regardless of who recommends them or where they are provided, that a person not medically skilled could perform safely and reasonably or that mainly assist the patient with daily living activities, such as:
Custodial care that lasts 90 days or more is sometimes known as Long Term Care. The carrier, its medical staff and/or an independent medical review determine which services are custodial care.
A deductible is a fixed amount of covered expenses you must incur for certain covered services and supplies in a calendar year before we start paying benefits for those services. See page 17 of the Service Benefit Plan Brochure.
|Durable medical equipment|
Equipment and supplies that:
|Experimental or investigational services|
A drug, device or biological product is experimental or investigational if the drug, device or biological product cannot be lawfully marketed without approval of the U.S. Food and Drug Administration (FDA); and, approval for marketing has not been given at the time it is furnished.
Note: Approval means all forms of acceptance by the FDA.
A medical treatment or procedure or a drug, device or biological product, is experimental or investigational if:
Reliable evidence shall mean only:
Each Local Plan has a Medical Review department that determines whether a claimed service is experimental or investigational after consulting with internal or external experts or nationally recognized guidelines in a particular field or specialty.
For more detailed information, contact your Local Plan at the customer service telephone number located on the back of your Service Benefit Plan ID card or use the Contact Us feature on this Web site.
|Group health coverage|
Health care coverage that you are eligible for based on your employment or your membership in or connection with a particular organization or group, that provides payment for medical services or supplies or that pays a specific amount of more than $200 per day for hospitalization (including extension of any of these benefits through COBRA).
|Intensive outpatient care|
A comprehensive, structured outpatient treatment program that includes extended periods of individual or group therapy sessions designed to assist members with mental health and/or substance abuse conditions. It is an intermediate setting between traditional outpatient therapy and partial hospitalization, typically performed in an outpatient facility or outpatient professional office setting. Program sessions may occur more than one day per week. Timeframes and frequency will vary based upon diagnosis and severity of illness.
The maximum amount the Plan will pay on your behalf for covered services you receive while you are enrolled in your option. Benefit amounts accrued are accumulated in a permanent record regardless of the number of enrollment changes.
|Local Plan||A Blue Cross and/or Blue Shield Plan that serves a specific geographic area.|
We determine whether services, drugs, supplies or equipment provided by a hospital or other covered provider are:
The fact that one of our covered providers has prescribed, recommended or approved a service or supply does not, in itself, make it medically necessary or covered under this Plan.
|Mental conditions/substance abuse|
Conditions and diseases listed in the most recent edition of the International Classification of Diseases (ICD) as psychoses, neurotic disorders or personality disorders; other nonpsychotic mental disorders listed in the ICD; or disorders listed in the ICD requiring treatment for abuse of or dependence upon, substances such as alcohol, narcotics or hallucinogens.
An intensive facility-based treatment program during which an interdisciplinary team provides care related to mental health and/or substance abuse conditions. Program sessions may occur more than one day per week and may be full or half days, evenings and/or weekends. The duration of care per session is less than 24 hours. Timeframes and frequency will vary based upon diagnosis and severity of illness.
Our Plan allowance is the amount we use to determine our payment and your coinsurance for covered services. Fee-for-service plans determine their allowances in different ways. If the amount your provider bills for covered services is less than our allowance, we base our payment and your share (coinsurance, deductible and/or copayments), on the billed amount. We determine our allowance as follows:
Non-participating providers are under no obligation to accept our allowance as payment in full. If you use Non-participating providers, you will be responsible for any difference between our payment and the billed amount (except in certain circumstances — see page 120 of the Service Benefit Plan Brochure). In addition, you will be responsible for any applicable deductible, coinsurance or copayment amounts.
Note: For certain covered services from Non-participating professional providers, your responsibility for the difference between the Non-participating Provider Allowance (NPA) and the billed amount may be limited.
In only those situations listed below, when the difference between the NPA and the billed amount for covered Non-participating professional care is greater than $5,000 for an episode of care, your responsibility will be limited to $5,000 (in addition to any applicable deductible, coinsurance or copayment amounts). An episode of care is defined as all covered Non-participating professional services you receive during an emergency room visit, an outpatient visit or a hospital admission (including associated emergency room or pre-admission services), plus your first follow-up outpatient visit to the Non-participating professional provider(s) who performed the service(s) during your hospital admission or emergency room visit.
For more information, see Differences between our allowance and the bill in Section 4 of the Service Benefit Plan brochure.
|Precertification||The requirement to contact the local Blue Cross and Blue Shield Plan serving the area where the services will be performed before being admitted to the hospital for inpatient care or within two business days following an emergency admission.|
|Preferred provider organization (PPO) arrangement||An arrangement between Local Plans and physicians, hospitals, healthcare institutions and other covered healthcare professionals (or for retail and Internet pharmacies, between pharmacies and Caremark) to provide services to you at a reduced cost. The PPO provides you with an opportunity to reduce your out-of-pocket expenses for care by selecting your facilities and providers from among a specific group. PPO providers are available in most locations; using them whenever possible helps contain healthcare costs and reduces your out-of-pocket costs. The selection of PPO providers is solely the Local Plan's (or for pharmacies, Caremark's) responsibility. We cannot guarantee that any specific provider will continue to participate in these PPO arrangements.|
Written assurance that benefits will be provided by:
For more information, see the benefit descriptions in Section 5 and How to get approval for . . . Other services in the Service Benefit Plan brochure. See Section 5(e) for special authorization requirements for mental health and substance abuse benefits.
Services that are not related to a specific illness, injury, set of symptoms or maternity care.
|Sound natural tooth|
A tooth that is whole or properly restored (restoration with amalgams only); is without impairment, periodontal or other conditions; and is not in need of the treatment provided for any reason other than an accidental injury. For purposes of this Plan, a tooth previously restored with a crown, inlay, onlay or porcelain restoration or treated by endodontics, is not considered a sound natural tooth.
A defined number of consecutive days associated with a covered organ/tissue transplant procedure.
"Us," "we," and "our" refer to the Blue Cross and Blue Shield Service Benefit Plan and the local Blue Cross and Blue Shield Plans that administer it.
"You" and "your" refer to the enrollee (the contract holder eligible for enrollment and coverage under the Federal Employees Health Benefits Program and enrolled in the Plan) and each covered family member.
Page last updated: January 02, 2013