Should you require medical care outside the U.S., rest assured that Basic Option has you covered. Be sure to carry your Service Benefit Plan identification card when you travel to receive quality care and assistance — wherever you are in the world.

Overseas assistance

Available 24 hours a day, seven days a week, our Overseas Assistance Center provides assistance to members traveling outside of the United States and Puerto Rico. Bilingual operators are also available.

The Overseas Assistance Center can:

• Verify your enrollment
• Locate a physician
• Refer you to the nearest Participating hospital or facility
• Make transportation arrangements to another healthcare setting

To reach the Overseas Assistance Center, call +1 (804) 673-1678 collect or email FEPOverseas@worldaccess.com

Blue Cross Blue Shield does have a network of Participating hospitals overseas. Although we do not have a network of Participating physicians and healthcare professionals overseas, the Overseas Assistance Center can help you locate both a hospital in our network and a physician near where you are staying. You may have to pay for the services and then submit a claim for reimbursement.

To learn more about international hospitals and doctors, as well as specific travel destinations, please visit the Overseas Benefits Web site, provided by Mondial Assistance.

How your benefits work overseas

For information about overseas benefits and your claims, call us toll-free at +1 888.999.9862 using the appropriate country code.

Inpatient hospital care

Basic Option benefits are paid at the Preferred level. You are responsible for a $100 per day copayment up to the $500 per admission. Precertification is not required for a hospital admission outside the U.S.

Outpatient hospital care

Basic Option benefits are paid at the Preferred level, based on the Overseas Fee Schedule. You pay only $50 per day per facility copayment for outpatient hospital or facility care.

Physician care

Basic Option benefits for care provided by a physician or other covered professional provider outside the U.S. are paid at the Preferred level based on the Overseas Fee Schedule.

Prescription drugs

Drugs and medications that require prescriptions overseas may differ from those that require a prescription in the U.S. Drugs purchased outside the U.S. must be an equivalent product to drugs that by Federal law of the U.S. require a prescription to purchase. If you purchase a prescription drug at a local pharmacy outside the U.S., you will have to pay for the medication and then file a claim to us for reimbursement. Payment will be based on the Preferred level.

Filing claims

Please use the following addresses below to submit your Overseas claims:

Medical Care: Mailroom Administrator, FEP Overseas Claims, P.O. Box 14113, Lexington, KY 40512-4113

Retail Pharmacy Claims: Blue Cross and Blue Shield Service Benefit Plan, Retail Pharmacy Program, P.O. Box 52057, Phoenix, AZ 85072-2057