Blue Cross and Blue Shield's Federal Employee Plan - Contact Us

Care Management

In This Section You Will Find:

A listing of the telephone number and address for each Plan for Local Care Management Programs.

Toll-free telephone numbers and in some cases, local numbers to be used when in the immediate geographic area.

Some Plan names are followed by a city name to designate the location of that particular Plan's headquarters.

Also provided are links to web pages of Blue Cross and Blue Shield Plans, that have special pages for Service Benefit Plan members.

If a Plan has local Care Management Programs available, the programs are listed along with the telephone number to use to get more information about the programs and/or a web site link for more information.

Please note that your specific Customer Service number is located on the back of your Blue Cross and Blue Shield ID card.

You can jump to a particular state by using the drop down menu below:

ALABAMA

Blue Cross and Blue Shield of Alabama

450 Riverchase
Parkway East
Birmingham, AL 35244
Toll-Free: 800.492.8872

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD — Call 800.896.2724
Prenatal care — Call 800.222.4379

Back to top

ALASKA

Blue Cross and Blue Shield of Alaska

7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 800.562.1011

Back to top

ARIZONA

Blue Cross and Blue Shield of Arizona

2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Toll-Free: 800.345.7562

HealthyBlue Disease Management

Local Care Management Programs available

ARKANSAS

Arkansas Blue Cross and Blue Shield

601 South Gaines Street
Little Rock , AR 72201
Toll-Free: 800.482.6655
(AR only)
Local:
501.378.2531

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD - Call 1.800.285.6614
Prenatal - Call 1.800.742.6457

Back to top

CALIFORNIA

Anthem Blue Cross — California

21555 Oxnard Street
Woodland Hills, CA 91367
Toll-Free: 800.284.9093

Local Care Management Programs available:
Asthma, Diabetes, CHF, Chronic Obstructive Pulmonary Disease (COPD), Coronary Artery Disease (CAD), Prenatal Care — Call 800.522.5560

Back to top

COLORADO

Anthem Blue Cross and Blue Shield, Colorado

P.O. Box 36310
Louisville , KY 40233-6310
Toll-Free: 800.852.5957

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

CONNECTICUT

Anthem Blue Cross and Blue Shield of Connecticut

370 Bassett Road
North Haven , CT 06473
Toll-Free: 1.800.438.5356

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

DELAWARE

Blue Cross and Blue Shield of Delaware

PO Box 8830
Wilmington, DE 19899
Toll-Free: 1.800.721.8005

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD, Baby Benefits and Accordant Health Services - Call 800.721.8005

Back to top

DISTRICT OF COLUMBIA

CareFirst BlueCross BlueShield (Washington, DC)

840 First Street NE
Washington, DC 20065
Toll-Free: 800.783.4582
(only in plan
service area)
Local:
202.484.1650

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call 800.783.4582
Prenatal — Call 800.360.7654 or 202.479.6444

Back to top

FLORIDA

Blue Cross and Blue Shield of Florida

532 Riverside Avenue
Jacksonville , FL 32231
Toll-Free: 800.333.2227

Local Care Management Programs available

Back to top

GEORGIA

BlueCross BlueShield of Georgia

2357 Warm Springs Road
Columbus, GA 31908
Toll-Free: 800.282.2473
Local Care Management Programs available

Back to top

HAWAII

Hawaii Medical Service Association

818 Keeaumoku Street
Honolulu , HI 96814
Toll-Free: 1.800.966.6198

Local Care Management Programs available:
Asthma, COPD and CHF — Call 800.499.5036
Prenatal — Call 808.952.4454 in Oahu or 888.400.2776 from other islands

Back to top

IDAHO

Blue Cross of Idaho Health Service

3000 East Pine Avenue
Meridian , ID 83642
Toll-Free: 800.627.6656

Local Care Management Programs available:
Diabetes and CHF — Call 800.627.6656

Regence BlueShield of Idaho

1602 21st Avenue
Lewiston , ID 83501
Toll-Free: 800.732.1209

Local Care Management Programs available:
Call 800.732.1209

Back to top

ILLINOIS

Blue Cross and Blue Shield of Illinois

300 E. Randolph
Chicago, IL 60601
Toll-Free: 800.972.8382

Local Care Management Programs available
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 866.308.4778 for more information about these programs.

Back to top

INDIANA

Anthem Blue Cross and Blue Shield, Indiana

1099 N. Meridian St.
Suite 1100
Indianapolis , IN 46204
Toll-Free: 800.382.5520

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

IOWA

Wellmark Blue Cross and Blue Shield of Iowa

636 Grand Avenue
Des Moines, IA 50309
Toll-Free: 1.800.532.1537

Local Care Management Programs available:
Disease Management - Diabetes, Cardiovascular
(including Congestive Heart Failure), Chronic
Obstructive Pulmonary Disease, and Asthma
Toll- Free 1.866.816.5264
Pregnancy care
Toll- Free 1.866.460.9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT

Back to top

KANSAS

Blue Cross and Blue Shield of Kansas

1133 SW Topeka Blvd.
Topeka , KS 66629
Toll-Free: 800.432.0379

Local Care Management Programs available:
Diabetes — Call 800.432.0397

Back to top

KENTUCKY

Anthem Blue Cross and Blue Shield, Kentucky

10100 Linn Station Road Louisville, KY 40223
Toll-Free: 800.456.3967

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

LOUISIANA

Blue Cross and Blue Shield of Louisiana

5525 Reitz Avenue
Baton Rouge , LA 70809
Toll-Free: 800.272.3029

Local Care Management Programs available:
CHF and Diabetes — Call 800.317.2299

Back to top

MAINE

Anthem Blue Cross and Blue Shield of Maine

2 Gannett Drive
South Portland , ME 04106
Toll-Free: 800.722.0203

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

MARYLAND

CareFirst BlueCross BlueShield ( Maryland)

10455 Mill Run Circle
Owings Mills, MD 21117
Toll-Free: 800.638.6756

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call 800.783.4582

Back to top

MASSACHUSETTS

Blue Cross and Blue Shield of Massachusetts

401 Park Drive Landmark Center
Boston, MA 02115
Toll-Free: 800.433.7766

Local Care Management Programs available:
Diabetes, CHF and CAD — Call 617.246.5491
ask for Donna Turransky

Back to top

MICHIGAN

Blue Cross and Blue Shield of Michigan

600 Lafayette East
Detroit, MI 48226
Toll-Free: 800.482.3600

Local Care Management Programs available:
CHF and Diabetes — Call 800.588.9116

Back to top

MINNESOTA

Blue Cross and Blue Shield of Minnesota 3535 Blue Cross Road
St. Paul, MN 55122
Toll-Free: 800.859.2128

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD, Depression — Call 800.859.2128

Back to top

MISSISSIPPI

Blue Cross and Blue Shield of Mississippi

3545 Lakeland Drive
Jackson , MS 39208
Toll-Free: 800.932.7724

Back to top

MISSOURI

Blue Cross and Blue Shield of Kansas City

2301 Main
Kansas City, MO 64108 Local:
816.395.2500

Local Care Management Programs available:
Healthy Companion Program for diabetes,
heart failure, asthma and chronic obstructive
lung disease.
816.395.2076
Toll-Free 1.866.859.3813

Blue Cross and Blue Shield of Missouri — Wellpoint

1831 Chestnut Street
St. Louis , MO 63103
Toll-Free: 800.392.8043
Local:
314.923.4404

Local Care Management Programs available:
Asthma, Prenatal — Call 866.387.8872

Back to top

MONTANA

Blue Cross and Blue Shield of Montana 3360 10th Avenue South
Great Falls, MT 59405
Toll-Free: 800.634.3569

Back to top

NEBRASKA

Blue Cross and Blue Shield of Nebraska

7261 Mercy Road
Omaha , NE 68180
Toll-Free: 800.223.5584

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call 866.293.9738

Back to top

NEVADA

Anthem Blue Cross and Blue Shield, Nevada

P.O. Box 36400
Louisville , KY 40233-6400
Toll-Free: 800.852.5957

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

NEW HAMPSHIRE

Anthem Blue Cross and Blue Shield — New Hampshire

3000 Goffs Falls Road
Manchester, NH 03111
Toll-Free: 800.852.3316

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

NEW JERSEY

Horizon Blue Cross Blue Shield of New Jersey

33 Washington Street
Newark , NJ 07102
Toll-Free: 800.624.5078

Local Care Management Programs available:
Asthma, CAD, CKD/ESRD, CHF, COPD, Diabetes, Multiple Sclerosis, Weight Management,
Hepatitis C — Call 866.697.9696

Back to top

NEW MEXICO

New Mexico Blue Cross and Blue Shield

5701 Balloon Fiesta Parkway NE.
Albuquerque, NM 87113
Toll-Free: 800.245.1609

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 866.874.0912 for more information about these programs.

Back to top

NEW YORK

Excellus Blue Cross and Blue Shield: Syracuse - Central New York

344 South Warren St.
Syracuse , NY 13202
Toll-Free: 1.800.252.2209

Utica - Watertown

12 Rhoads Drive
Utica, NY 13502
Toll-Free: 800.252.2209

Rochester

165 Court Street
Rochester, NY 14647
Toll-Free: 800.584.6617

Local Care Management Programs available

Blue Cross and Blue Shield of Western New York, Buffalo

1901 Main Street
Buffalo , NY 14240
Toll-Free: 800.234.6008
Local:
716.884.5082

Local Care Management Programs available:
CHF — Call 800.234.6008

Blue Shield of Northeastern New York, Albany

Call the Empire BlueCross BlueShield Plan

Empire BlueCross BlueShield

P.O. Box 3876
Church Street, Station
New York, NY
10008-3876
Toll-Free: 800.522.5566
Local Care Management Programs available

NORTH CAROLINA

Blue Cross and Blue Shield of North Carolina

5901 Chapel Hill Road
Durham , NC 27707
Toll-Free: 800.222.4739

Local Care Management Programs available

Back to top

NORTH DAKOTA

Blue Cross and Blue Shield of North Dakota

4510 13th Avenue SW
Fargo, ND 58121
Toll-Free: 800.548.4026

Back to top

OHIO

Anthem Blue Cross and Blue Shield, Ohio

1351 William Howard Taft Road
Cincinnati , OH 45206
Toll-Free: 800.451.7602

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

OKLAHOMA

Blue Cross and Blue Shield of Oklahoma

1215 South Boulder
Tulsa, OK 74102
Toll-Free: 800.722.3130

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes
Call 800.388.4673 for more information about these programs.

Back to top

OREGON

Regence BlueCross BlueShield of Oregon

1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 800.962.2731

Local Care Management Programs available:
Asthma, Diabetes, COPD, Coronary Heart Disease, Congestive Heart Failure — Call 800.962.2731

Back to top

PENNSYLVANIA

Blue Cross of Northeastern Pennsylvania

70 North Main Street
Wilkes-Barre , PA 18711
Toll-Free: 1.800.618.3337

Local Care Management Programs available:
Asthma, Diabetes, Weight Management, Pregnancy, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Depression and Tobacco Cessation — Call 1.866.262.4764

Capital Blue Cross

2500 Elmerton Avenue
Harrisburg , PA 17110
Toll-Free: 800.344.5446

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD — Call 888.803.2583

Highmark Blue Shield

1800 Center Street
Camp Hill , PA 17089
Toll-Free: 800.779.6945 (Professional)
Toll free:
800.556.1720 (Institutional)

Local Care Management Programs available:
Diabetes, CHF, CAD — Call 800.779.6945 or 800.556.1720

Independence Blue Cross

1901 Market Street
Philadelphia , PA 19103 Local:
215.241.4400

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call 215.241.4400

Back to top

RHODE ISLAND

Blue Cross and Blue Shield of Rhode Island

444 Westminster Street
Providence , RI 02903
Toll-Free: 800.635.2477

Local Care Management Programs available

Back to top

SOUTH CAROLINA

Blue Cross and Blue Shield of South Carolina

4101 Percival Road
Columbia , SC 29229
Toll-Free: 800.444.0025

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Hypertension, Hyperlipidemia, Prenatal — Call 800.327.3238

Back to top

SOUTH DAKOTA

Wellmark Blue Cross Blue Shield of South Dakota

1601 West Madison St.
Sioux Falls, SD 57104
Toll-Free: 800.532.1537 (Hosp. Services)
888.800.1359 (Phys. Services)

Local Care Management Programs available:
Diabetes, Cardiovascular (including Congestive Heart Failure),
Chronic Obstructive Pulmonary Disease, and Asthma
Toll- Free 1.866.816.5264
Pregnancy care
Toll- Free 1.866.460.9742
Monday — Friday 8:30am — 8:30pm CT
Saturday 9:00am — 5:30pm CT

Back to top

TENNESSEE

Blue Cross and Blue Shield of Tennessee

1 Cameron Hill Circle
Chattanooga, TN 37402
Toll-Free: 800.572.1003
Local: 423.535.5707

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call the Healthy Focus program at 877.960.1850
24 hours a day, 7 days a week

Back to top

TEXAS

Blue Cross and Blue Shield of Texas

4002 Loop 322
Abilene, TX 79602
Toll-Free: 800.442.4607

Local Care Management Programs available:
Asthma, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Diabetes — Call 866.412.8795 for more information about these programs.

Back to top

UTAH

Regence BlueCross BlueShield of Utah

2890 East Cottonwood Parkway
Salt Lake City , UT 84121
Toll-Free: 800.421.4498

Local Care Management Programs available:
Diabetes, Congestive Heart Failure, Coronary Heart Disease, Asthma, COPD — Call 800.962.2731

Back to top

VERMONT

Blue Cross and Blue Shield of Vermont

445 Industrial Lane
Montpelier , VT 05601
Toll-Free: 800.328.0365

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD — Call 800.328.0365

Back to top

VIRGINIA

Anthem Blue Cross and Blue Shield — Virginia

602 S. Jefferson Street
Roanoke , VA 24011
Toll-Free: 800.552.6989

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, Prenatal — Call 800.331.6221

Back to top

WASHINGTON

Premera Blue Cross

7001 220th Street SW
Mountlake Terrace, WA 98043
Toll-Free: 800.562.1011

Local Care Management Programs available:
Diabetes, CHF, CAD — Call 800.562.1011

Regence BlueShield

1148 Broadway Plaza
Tacoma, WA 98402
Toll-Free: 800.552.0733

WEST VIRGINIA

Mountain State Blue Cross and Blue Shield

700 Market Square
Parkersburg , WV 26102
Toll-Free: 800.535.5266

Local Care Management Programs available:
Asthma, Diabetes, CHF, CAD, COPD - Call 1.888.777.9522

Back to top

WISCONSIN

Blue Cross and Blue Shield United of Wisconsin

401 West Michigan St.
Milwaukee , WI 53203
Toll-Free: 800.242.9635
Local Care Management Programs available

WYOMING

Blue Cross and Blue Shield of Wyoming

4000 House Avenue
Cheyenne , WY 82001 Local:
307.634.1393

MORE RESOURCES