Overseas

Worldwide Assistance Center — Available 24 hours a day, 365 days a year

Call the Center toll free at 1.800.699.4337.

Call 804.673.1678 collect from outside the United States and Puerto Rico

CareFirst BlueCross BlueShield (for Benefits or Claims Questions), you can call toll free at 1.888.999.9862, using the appropriate AT&T overseas calling code

Mailing Address for Claims:
Mailroom Administrator
FEP Overseas Claims
P.O. Box 14113
Lexington, KY 40512-4113

Prescription Drug

Customer Care Representatives are available at 1.800.624.5060 Monday through Friday, 8 am to 9 pm, and Saturday from 8 am to 6 pm Eastern Time. To access TDD service for hearing-impaired members, call 1.800.624.5077

Mailing Address is:
Blue Cross and Blue Shield
Service Benefit Plan
Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057