Blue Health Connection is your resource for around-the-clock information that puts you in touch with health professionals to help you ensure your good health and that of your family members.
Nurse Information
Whenever you or a member of your family has a health care question, anytime day or night, registered nurses are available to assess your symptoms and provide health information. The registered nurses take the time to thoroughly address your symptoms and concerns. Then, they help you make informed decisions regarding the most appropriate time and place for care. Call 1.888.BLUE.432 toll-free.
Long-Term Health Counseling
Facing the possibility of a chronic condition or long-term illness alone can be overwhelming. That's why long-term health counseling is available. The nurses help you work with your doctor to learn to manage a chronic condition like diabetes or back pain. And they will help you make informed decisions about diagnostic tests, treatments and surgical options you may be considering. Call 1.888.BLUE 432 toll-free.
Email a Nurse Counselor
With Blue Health Connection Online, you can email questions directly to one of the Blue Health Connection nurse counselors and get information about chronic conditions, tests and procedures, treatments and potential side effects, diet and nutrition, medical devices and more.
Online Symptom Advisor
Ever have a health concern that makes you wonder... Should I call a doctor? Is this an emergency? Can I handle this at home? The Online Symptom Advisor asks specific questions about your health concern and uses the same logic your doctor or nurse would use to evaluate the seriousness of the situation. Based on your answers, you get a recommendation for the right care.
Condition Center
The Condition Center is your resource for in-depth information on heart disease, heart failure, diabetes, asthma, and other chronic conditions.
Clinical Reference Systems Advisor Series
The Clinical Reference Systems Advisor Series provides information and illustrations for thousands of medical conditions, surgical procedures, and medications. The Series includes an Adult Health Advisor, Behavioral Health Advisor, Cardiology Advisor, Eye Advisor, Medication Advisor, Pediatric Advisor, Senior Health Advisor, Sports Medicine Advisor, and Women's Health Advisor.
FEP Local Care Management Programs
The Service Benefit Plan offers local health care management programs to help you manage your health. Depending on your local Plan's service area, you may have access to these programs to manage a chronic condition like diabetes. Local health care management programs support your relationship with your doctor and are designed to improve your health and quality of life. We encourage you to contact your local Plan to find out what is available in your area. Click here to find a list of the local care management programs available.
FEP Rare Disease Management Program-AccordantCare
The AccordantCare™ program can help you meet the challenges of living with a chronic condition. The specially trained Accordant nurses will understand your medical condition and are available 24 hours a day, seven days a week, to answer your questions. Accordant Care provides specialized services to FEP Service Benefit Plan members with rare conditions such as; Seizure Disorders, Rheumatoid Arthritis, Multiple Sclerosis, Parkinson's Disease, Systemic Lupus Erythematosus (SLE), Myasthenia Gravis, Sickle Cell Disease, Cystic Fibrosis, Scleroderma, Polymyositis, Chronic Inflammatory Demyelinating Polyradiculoneuropathy (CIDP), Amyotrophic Lateral Sclerosis (ALS), Dermatomyositis, Gaucher Disease.
If you have questions about this program, and to determine if you qualify for enrollment in the Accordant Care™ program you can call 1.866.648.4222 or visit the
AccordantCare website.
Technology Evaluation Center
Since 1985, the Blue Cross and Blue Shield Association's Technology Evaluation Center (TEC) has been recognized for its leadership in evidence-based healthcare technology assessment. Its mission is to provide healthcare decision makers with timely, objective and scientifically rigorous assessments that synthesize the available evidence on the diagnosis, treatment, management and prevention of disease.
We believe that our reports will help you to:
- understand the scientific evidence on the effectiveness of different treatments and tests; and
- make informed healthcare decisions.
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We can provide you with the phone number and address information you need to get your questions answered.