Service & Support

Available 24 hours a day, 365 days a year.

For calls from the U.S., Puerto Rico and the U.S. Virgin Islands, call:

1-800-699-4337

For all other calls from outside the U.S., call:

1-804-673-1678

Email the Overseas Assistance Center at:

fepoverseas@geo-blue.com

To submit overseas medical claims by mail, send to:

FEP Overseas
P.O. Box 1568
Southeastern PA, 19399

Assists with claim filing, enrollment questions, U.S. dollar check reimbursements and more.

Available 5 a.m. to 6 p.m. Eastern time.

For calls from the U.S., Puerto Rico and the U.S. Virgin Islands, call:

1-888-999-9862

For all other calls from outside the U.S., call:

Toll-free using the appropriate AT&T Country Code found here.

Customer Care representatives are available 24 hours a day, 7 days a week.

1-800-624-5060

To submit overseas pharmacy claims by mail, send to:

Service Benefit Plan Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057

Customer Care Representatives are available 24 hours a day, 7 days a week.

1-800-624-5060

Blue Cross and Blue Shield
Service Benefit Plan
Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057

Customer Care Representatives are available Monday through Friday from 7 a.m. to 9 p.m. Eastern Time, and Saturday & Sunday from 8 a.m. to 6:30 p.m. Eastern Time.

1-888-346-3731

CVS Specialty
Service Benefit Plan
Specialty Pharmacy Program
P.O. Box 52080
Phoenix, AZ 85072-2080

Customer Care Representatives are available 24 hours a day, 7 days a week.

1-800-262-7890
1-877-337-3455 for refills

CVS Caremark
P.O. Box 1590
Pittsburgh, PA 15230-1590

Report Fraud
1-800-337-8440 The FEP Fraud Hotline

The United States Office of Personnel Management
Office of the Inspector General
Fraud Hotline
1900 E Street NW
Washington, DC 20005

www.bcbs.com/healthcare-fraud