Telehealth vs. Telemedicine

Virtual care options like telehealth and telemedicine are becoming more popular. They are convenient alternatives to in-person visits. They help you access care from the comfort of your home. They can sometimes even cost less. All Service Benefit Plan members are eligible for both telemedicine and telehealth. Here’s how we define these two types of care:

Telemedicine is defined as services provided by phone or secure online video/messaging for evaluation and management services from your primary care providers or specialists who are outside of the contracted Teladoc^® network. You’ll pay your standard primary care and specialist co-pays for non-Teladoc telemedicine visits.

Telehealth refers to non-emergency services provided by phone or secure online video/messaging through the Teladoc network for the following:

• Minor acute conditions
  Get 24x7 care for minor injuries and illnesses. Speak to a doctor about things like allergies or cold and flu symptoms.
• Dermatology care
  Get treatment for skin, nail and hair issues. You’ll receive treatment options within days instead of weeks.
• Behavioral health and substance use disorder counseling
  This can be a stress-free way to get support for your mental health and emotional well-being. You can get support for depression, anxiety and more. Appointments are available 7 days a week.
• Nutritional counseling
  You can speak to a registered dietitian. You can get resources like personalized diet plans and shopping guides. Appointments are available 7 days a week.

At this time, there’s no out-of-pocket cost for telehealth visits through the Teladoc network.

You can learn more about telehealth services here.